 myprivatetoybox.com has an unconditional 100% customer satisfaction guarantee on all orders.
For any reason you become dissatisfied with one of your purchases within 14 days you may return the item to us for a replacement, substitute or in-store credit.
In the event your item is defective due to a manufacture defect, we will replace your item free of charge and ship your replacement right away.
To return an items please contact our customer assistance representatives by calling toll-free to request a return merchandise authorization form. You may also login into your account and complete this request online 24 hours a day 7 days a week. If you have any questions about returning an item please contact our experienced customer assistance department at .
PLEASE NOTE: We CANNOT accept items that have been opened, or used for refund. Used and opened items can be replaced with the same or like item. If your packaging shows signs of defect or damage, please do not open the item. Simply contact us or complete an online RMA request form. In most cases your replacement item will be on it's way to you before we receive your return.
Please mail all product returns to:
RMA Requests
MPTB, Inc
59 Lake Drive
Hightstown, New Jersey 08520
Please allow up to 2 weeks for us to receive and process your return.
You may contact us at any time to check on the progress of your return by calling us toll-free at 800-998-0109.
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